Last updated: 24 September 2026. These terms apply to the A Creative Block website and to services agreed with A Creative Block. The scope, format, timing, price and any service-specific conditions confirmed in writing before booking form part of the agreement.
1. Who operates A Creative Block?
A Creative Block is operated by Mirco Fragomena, an independent professional based in Portugal. NIF / tax number: 309931843. Registered address: Rua Clemente Menéres 31, 2.º trás, 4050-202 Porto, Portugal (for legal and tax purposes; we work from Lisbon and online). Contact: [email protected].
2. Services and scope
Services may include coaching, reflection, facilitation, creative consulting, project support, workshops, courses and related resources. A standalone or initial deep-dive session is normally 90 minutes and sessions within an individual package are normally 60 minutes. Organisational programmes, workshops, retainers and advisory work follow the duration and scope stated in their written proposal.
Coaching supports reflection, awareness and client-led action. Creative consulting may include direct analysis, feedback, ideas, frameworks or practical project guidance where the client agrees to a more proactive and collaborative approach. It does not represent specialist technical expertise in every creative or professional discipline. Where specialist expertise is needed, we will identify that limit and may recommend an appropriate practitioner.
Our services are not psychotherapy, medical treatment or a crisis service, and do not diagnose, prevent, cure or treat a mental disorder or medical condition. They are also not legal, financial, accounting or investment advice.
3. Participation and responsibility
You agree to provide accurate relevant information, participate in good faith, communicate constraints and make your own decisions. You remain responsible for your wellbeing, project, deadlines, collaborators, compliance, finances and implementation. You must be at least 18 years old to book or participate in an individual service.
All decisions remain the client’s responsibility. Discussion of an idea, strategy, project or possible course of action is not a guarantee of success, completion, funding, profitability, creative reception or any other outcome. Obtain advice from an appropriately qualified professional before making a legal, medical, financial, tax or other specialist decision.
4. Booking, fees and payment
The price, payment schedule and accepted method are confirmed before purchase. Prices include VAT where applicable. The applicable VAT treatment depends on the client’s location, tax status and valid VAT registration; any VAT, exemption or reverse-charge treatment will be confirmed before payment and shown on the invoice.
A package remains valid for 12 months from purchase. We may agree a reasonable extension in writing where illness, personal circumstances or the agreed rhythm of the work makes that appropriate.
5. Cancellation and rescheduling
You may cancel or reschedule an individual session by emailing [email protected]. Please give at least 24 hours’ notice. A session cancelled with less than 24 hours’ notice, or missed without notice, may be treated as delivered and charged in full, unless we agree otherwise because of an emergency or exceptional circumstance.
If we need to cancel a session, it will be rearranged without additional charge. Completed sessions are non-refundable.
6. Ending the work and unused sessions
Either party may end an ongoing coaching or consulting relationship at any time by written notice. Future sessions will be cancelled and unused prepaid sessions refunded. A session scheduled within the following 24 hours remains subject to the cancellation policy above.
We may pause or end a service immediately for non-payment, abusive or discriminatory conduct, a serious boundary or safety issue, a conflict of interest, or where continuing would be inappropriate or outside our competence. Where possible, we will explain the decision and suggest an appropriate next step or referral.
7. Consumer withdrawal rights
If you are an EU consumer and conclude a service contract online or at a distance, you generally have 14 days from the day the contract is concluded to withdraw without giving a reason. To exercise this right, email an unambiguous statement to [email protected] before the period expires, identifying the service and booking.
If you expressly ask us to begin during that 14-day period and later withdraw, you may be required to pay a proportionate amount for services already supplied. The right of withdrawal may end once a service has been fully performed where you expressly requested early performance and acknowledged that consequence. These terms do not remove any mandatory consumer right available under Portuguese or EU law.
8. Confidentiality
Information shared during a service is treated as confidential. Coaching confidentiality is a professional commitment but does not create the same legal privilege that may apply to a lawyer or regulated healthcare professional. We do not disclose client information without permission except for carefully limited administration, confidential professional supervision, a valid legal requirement, the establishment or defence of a legal claim, or where the minimum necessary disclosure is reasonably required to address a serious and imminent risk of death or significant harm.
Any situation discussed in professional supervision will be anonymised as far as reasonably possible, and the professional involved must be bound by confidentiality. Where it is safe and lawful, we will aim to discuss a proposed disclosure with you first. If there is immediate danger, contact local emergency services.
We do not record or transcribe sessions and do not submit session content to an AI service by default. Any future recording, transcription or AI-assisted processing requires separate prior information and your express agreement. Personal data is handled under our Privacy Policy.
9. Work commissioned by organisations
Where an organisation pays for work involving employees or participants, personal session content remains confidential. The commissioning organisation may receive agreed administrative information, such as whether a programme took place and attendance where this was disclosed in advance.
We may report aggregated or anonymised themes only where the number of participants and surrounding context make re-identification reasonably unlikely. If a group is too small to protect anonymity, reporting will be limited to administrative facts unless every affected participant gives specific written permission for additional information to be shared. We do not provide employers with personal difficulties, mental-health context, session notes, identifiable quotations or assessments of named individuals without specific written permission, unless disclosure is legally required or necessary to address a serious and imminent danger.
10. Records and retention
Brief working notes and service correspondence are retained for up to two years after the final session or service and then securely deleted or irreversibly anonymised, unless a longer period is necessary for a live dispute, legal claim or legal obligation. Booking, payment and invoice records are retained separately for the period required by Portuguese tax law.
11. Intellectual property
You retain ownership of your pre-existing materials, ideas and creative work. A Creative Block retains ownership of its pre-existing methods, frameworks, exercises, teaching materials, branding and resources. Unless agreed otherwise, you may use supplied materials for your own personal or internal business purposes, but may not reproduce, resell, teach, publish or distribute them commercially.
Feedback, coaching or consulting does not transfer ownership of your project to A Creative Block and does not make A Creative Block a partner, director, employee, fiduciary or co-author unless a separate written agreement explicitly says so.
12. Groups and third parties
Participants in workshops and groups must respect the privacy, work and intellectual property of others. We cannot guarantee the conduct or confidentiality of another participant. Organisational clients are responsible for having authority to enrol participants and for giving them appropriate information before the work begins.
13. Liability
Our services are advisory and supportive. To the maximum extent permitted by law, A Creative Block is not responsible for indirect or consequential loss, lost profit, lost opportunity, wasted expenditure, reputational harm, or the creative or commercial reception of a project arising from a decision the client makes during or after the work.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, death or personal injury caused by negligence, or mandatory Portuguese or EU consumer protections.
14. Website and communications
Website content is general information, not personalised professional advice. We aim for accuracy but do not promise that every page is complete, current or error-free. External links are provided for convenience and are not controlled or endorsed by us. Personal data and browser technologies are described in our Privacy Policy and Cookie Policy.
15. Complaints and consumer dispute resolution
Please send a complaint first to [email protected] so we can try to resolve it directly.
Consumers may also contact the Centro de Informação de Consumo e Arbitragem do Porto (CICAP), Rua Damião de Góis, 31, Loja 6, 4050-225 Porto, telephone +351 225 508 349, email [email protected], website cicap.pt. Information about authorised consumer dispute-resolution bodies is available through Portugal’s consumer and justice authorities.
The Portuguese electronic complaints book is available at livroreclamacoes.pt.
16. Governing law
These terms are governed by Portuguese law, without removing mandatory protections available to a consumer in their country of residence. The parties should first try to resolve concerns directly and in good faith before using formal remedies.
17. Contact
Questions about these terms can be sent to [email protected].